Support
Licenses, reinstalls, refunds
Resend / refresh my license
Lost the file, new machine, or just bought another unit? Enter your purchase email and we'll re-send a fresh license — a single file listing everything you own. It goes only to the email on file; nothing is shown here.
For your privacy we reply the same way whether or not an account exists for that address. Check spam if it doesn't arrive within a few minutes.
Installing a license
Drag the .rackrelics-license file onto the plugin window, or copy it to
~/Library/Application Support/Rack Relics/. No activation, no internet
required — verification is entirely offline.
Refunds
30-day, no-questions refunds, processed by Stripe (our merchant of record). See the refund policy or reply to your receipt email.
Common questions
- Do I need an account or activation?
- No. Licenses are a signed offline file — no activation servers, no install counts, no phone-home. Verification is entirely offline.
- I bought another unit. Do I need to manage two licenses?
- No — every license we send lists everything you own. Install the newest file and it replaces the old one.
- What happens when my trial ends?
- It quietly degrades to the units you own. The dry path always stays intact, so it never breaks a session mid-mix.
- Does the plugin run offline?
- Fully. Nothing in the plugin ever needs the internet.